Bureau Support Analyst

Administration and analysis for Bureau clients working in the Bureau Services Team

Bureau Support Analyst

Responsible for the administration and analyst functions for our Bureau clients within the Bureau Services Team, with a focus on day to day delivery of client focused tasks and assisting the designated Consultant/Bureau Manager with their duties.

Common Tasks

  • Review client estates regularly for accuracy – check for any additions/deletions
  • Maintain and update internal systems with accurate details and data, and maintain accuracy at all time times
  • Assist or complete standard and enhanced reporting (Cost Consumption/Site lists/Invoice and payment queries etc.)
  • Produce weekly Payment Files
  • Chase suppliers for any missing or delayed invoices
  • Issue any client reports in accordance with their SLA’s
  • Deal with additions, closures and deletions (change of tenancies) on a regular basis
  • Manage any internal, client, supplier and third-party queries through to completion
  • Ensure clients Letter of Authority (LOA) are valid and up to date
  • Fully manage the client’s mailbox with an organised completion structure
  • Assist in the review of clients billing charges and produce reports for any inaccurate billed charges
  • Assist with recommendations to be put forward to the client
  • Update any additional strategic internal or external reports
  • Assist in producing key deliverable reports
  • Manage disconnection notices
  • Maintain and update Bureau Services Team files and management reporting

 

Measurable KPI’s

  • Query Management
    • All internal, client, supplier and third parties queries are fully resolved within agreed timescales
    • Update and fully manage the query log
    • Produce monthly query log reports
  • Portfolio Accuracy
    • Ensure any site additions, closures and deletions are actioned within the agreed timescales
    • Produce monthly portfolio log
  • Mailbox Management
    • Ensure all emails and post mail is manage through to completion
    • Forward any mail to the correct internal team within Consultus
    • Log activities on a weekly and monthly basis to measure workload
  • Payment Files
    • Compile all weekly payment files within correct timeframes and send out to the client all payment packs
    • Update the client’s master payment files to be able to track when each payment files were sent
  • Disconnection Notices
    • Collate all supplier’s disconnection notices and ensure they are managed efficiently
    • Liaise with the supplier and the client to confirm payment status
    • Log all disconnection notice on the disconnection tracker
  • Reporting
    • Assist team members with any regular reports that require completing

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