Clients choose work with Consultus and stay with the company based on our business culture and our values: we have a 96% client retention rate.
A defined set of values is a good way to assess and interrogate an organisation’s business culture, practices, operating model and employee behaviours. Our Values are simple and clear.
Our culture and approach is summarised as:
Consultus is an international group focused on world-class consulting, buying and management services for Business Energy and Business Water in national utility markets and cross-border. With an open and transparent business style, our holistic approach extends from advice, negotiation and procurement to market intelligence, compliance and ongoing management.
Underpinned by our values, our business culture has five main dimensions:
Our people live our values and aim to communicate them to clients through every interaction, with key contact points including Consultants, Sales Support, Mobilisation and Account Management. Client relationships are underpinned by a single point of contact and accountability for all dealings. For utility suppliers and other partners, many of whom have worked with our people for more than 20 years, the consistency of our approach and application of our values helps to ensure a solid understanding of the principles by which we operate. Suppliers know that we do not engage with any other supplier on a preferential basis, nor engage in confidentiality arrangements.