Beware of Underhand Tactics in Utility Pricing and Selling

Consultus is advising businesses to clarify key points when choosing an energy supply and management partner.

With many cases of abuse reported each year in the utility broker sector, we believe that buyers need to be fully aware of the total fee being paid from a utility provider to the consultancy or broker. We recommend that you assess all offers that you receive from potential suppliers on a level basis.

With the mandatory Code of Practice now shelved, Third Party Intermediaries are not subject to direct sectoral regulation in the same way as utility suppliers. We are therefore advising our business users to be aware of poor practices that could mean they end up paying more than they should for electricity, gas, and water, or be locked-in to unfavourable terms for a long time.

Taking this into consideration, we have published our Executive Briefing Report

Transparency Report 2018: Openness and Transparency in Utilities“.

The Consultus International Group

This discussion paper explains why buyers should be wary, reveals some of the dubious tactics used, discusses the need for greater clarity – and suggests key questions you should ask any potential partner.

As an early mover in the deregulated UK energy market, The Consultus International Group of companies has a reputation for openness, transparency, market intelligence and ethical working practices.

Our approach has resulted in a high level of client retention – greater than 97% – and to our utility suppliers noting that our fees are among the best value in the industry. Where our business has lost customers in the past based on price, subsequent investigations have revealed evidence of bad practices, which can be extremely difficult for utility users and consumers to identify in advance. This, we believe, is due to a lack of openness and transparency on behalf of some competitors, and unfortunately across the utility buying sector in general.

Click on the link below to download the report.

Transparency Report 2018: Openness and Transparency in Utilities

For more information on our processes and policies, email us at:

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