Awards

Consultus wins ‘Most Trusted Consultancy – Large Customers’ at the 2020 TELCA awards

The Consultus International Group is delighted to have won the Most Trusted Consultancy – Large Customers at the Energy Live News TELCA 2020 awards for the second year in a row. This year’s awards took place virtually on Friday 11th December.

As an early mover in deregulated utility markets, we rapidly developed an industry-wide reputation for openness and transparency. It is fitting then, that we won in the ‘Most Trusted Consultancy (Large Customers)’ award.

‘The Most Trusted Consultancy is the award for any broker or consultant who can demonstrate its integrity when it comes to its customers, business dealings and reputation including how it charges and why; how it lets customers know how they are being charged and why; go live rate; retention rate; conflict resolution process; how it gets the best deal for its customers and how it finds the best value energy deal.” – Energy Live News

David Peake, our Chief Operating Officer had this to say: ‘I am more than thrilled that we have won this highly respected award for the second year running. We are proud of our open-book policy and commitment to transparency, and to be recognised in this way reflects our approach to providing tailored consultancy services.’

Consultus was originally shortlisted for seven awards in total: Consultancy of the Year; Most Trusted Consultancy – Large; Most Trusted Consultancy – SME; Best Customer Service – Large; Best Customer Service – SME; Best Business Solution – Technology; & Diversity Pioneers.

Consultus is proud to announce being crowned as ‘Most Trusted Consultancy – Large Customers’ at the TELCA awards 2019

The winners of this year’s Energy Live Consultancy Awards (TELCA) were revealed at a glitzy ceremony in London. Around 360 people, including suppliers and TPI’s gathered at the Institute of Engineering and Technology for the exclusive black-tie event to celebrate the best of the best energy consultants in the industry.

Our CEO, Andrew Staley, had this to say:

‘Taking home the award for ‘Most Trusted Consultancy – Large Customers’ truly reflects the core value of our company- transparency. As a business, we strive to promote openness and clarity in our industry and to win this award, as we celebrate our company’s 25^th year in business, confirms our commitment to promoting trust’.

The awards were judged by leading experts in the industry and The Consultus International Group is thrilled to have been recognised by such notable peers.

More information can be found here

The Energy Live Consultancy Awards (TELCAS) 2018

Consultus was shortlisted for 4 awards at The Energy Live Consultancy Awards (TELCAS) 2018

• Consultancy of the Year: Consultus is committed to the highest quality client experience and building lasting partnerships to achieve specific client requirements. One size does not fit all, meaning the provision of bespoke solutions, and our expert teams work with all suppliers, using our in-depth knowledge, established presence and longstanding relationships to ensure the best outcomes.

• Best Customer Service: You can’t be in business if you don’t offer great customer service. That’s not just about being nice, it’s about dealing with problems, fixing and finding solutions and keeping your customer informed.

• Most Trusted Consultancy: Consultus has been consistently named in the top five trusted TPIs in the Cornwall Report. This year we have been recognised as the only fully transparent TPI in the industry.

• Secret Star: This year we are proud to nominate Hayley Conroy as our secret star.

The Energy Awards 2017

Consultus (formerly known as The Energy Brokers) was shortlisted in two categories at The Energy Awards 2017

• Energy Buying Team of the Year: This award “recognises a company’s ability to devise and implement a purchasing strategy that manages energy prices in a controllable manner, while achieving below budget costs for gas and electricity procurement.” Our submission stated that “everything we do in understanding a customer’s energy requirements, market engagement, negotiation, procurement, demand management, risk and contract delivery is focused on teamwork and delivering best value. Our Energy Buying Team is 100% focused on consistently exceeding customer expectations.” Case studies featured included helping a client to save approx. US$8 million per annum, and enabling another to achieve a benefit-against-budget of up to 20%.

• Third Party Intermediary (Broker) of the Year: This nomination recognised out commitment to “getting the best for our customers.” Our submission highlighted the fact that our innovative risk and buying strategies mean we have outperformed the market by 20-35% over the last decade, while maintaining longstanding trusted relationships with suppliers. We also focused on business ethics – our transparent ethos and open book policy that has remained constant for 20 years – plus the fact we invest on our people, and that the mantra of our Customer Experience function is to over-deliver. Our customer retention rate is more than 96% and our Net Promoter Score is 52, in the upper quartile for service-based businesses.