Bureau Services Manager

Great career opportunity for an energy industry professional experienced in paycheck, historical bill auditing, and cost avoidance

Bureau Services Manager

Experienced manager with proven energy industry experience in paycheck, historical bill auditing, and cost avoidance. Required for delivery of the department’s objectives and management of Team Leaders and services. To participate in the company’s operational management meetings and assist in the formulation and delivery of key services.

Common Tasks

  • Coordinating the Bureau Services team managers, team leaders and members within it
  • Monitoring performance against agreed standards and instigating continuous improvement
  • Training of team members and other colleagues
  • Holding Regular team 1-2-1’s, quarterly appraisal and monthly performance meetings
  • Carrying out PayCheck historic bill audits whilst training team members to undertake audits and produce the required reports
  • Representing the Team in client, supplier or management meetings or calls
  • Delivery of new related products or projects
  • Ensuring billed rates, metering charges, transportation charges and other charges are validated and the database updated as required
  • Updating and issuing of clients’ reports within strict deadlines
  • Managing deadlines and ensuring communication of any deviations from agreed deadlines
  • Ensuring queries are raised with the supplier and followed up until resolved, reporting back to the client once complete
  • Maintaining and developing supplier contacts
  • Accurately updating the database with site, meter and contract information, and consumption data
  • Accurately updating the customer’s energy usage data on a monthly basis and ensuring profiles are updated per supplier information
  • Ensuring Validate procedures are adhered to and refined
  • Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers
  • Supporting the wider team by performing other duties that may be requested and agreed, or advised by the Line Manager from time to time


Measurable KPI’s

  • Accuracy of validating billed data
  • Timely production and update of reports
  • Timely resolution of queries
  • Revenue Generation from identified client savings
  • Timely and accurate updating of company systems
  • Quality of interface with team members, other team members and suppliers
  • Application of the Core Values
  • Adherence to team processes

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