Bureau Support Analyst

Responsible for the administration and analyst functions for our Bureau clients within the Bureau Services Team, with a focus on day to day delivery of client focused tasks and assisting the designated Consultant/Bureau Manager with their duties.

Common Tasks

• Review client estates regularly for accuracy – check for any additions/deletions
• Maintain and update internal systems with accurate details and data, and maintain accuracy at all time times
• Assist or complete standard and enhanced reporting (Cost Consumption/Site lists/Invoice and payment queries etc.)
• Produce weekly Payment Files
• Chase suppliers for any missing or delayed invoices
• Issue any client reports in accordance with their SLA’s
• Deal with additions, closures and deletions (change of tenancies) on a regular basis
• Manage any internal, client, supplier and third-party queries through to completion
• Ensure clients Letter of Authority (LOA) are valid and up to date
• Fully manage the client’s mailbox with an organised completion structure
• Assist in the review of clients billing charges and produce reports for any inaccurate billed charges
• Assist with recommendations to be put forward to the client
• Update any additional strategic internal or external reports
• Assist in producing key deliverable reports
• Manage disconnection notices
• Maintain and update Bureau Services Team files and management reporting

Measurable KPI’s

• Query Management
  • All internal, client, supplier and third parties queries are fully resolved within agreed timescales
  • Update and fully manage the query log
  • Produce monthly query log reports
• Portfolio Accuracy
  • Ensure any site additions, closures and deletions are actioned within the agreed timescales
  • Produce monthly portfolio log
• Mailbox Management
  • Ensure all emails and post mail is manage through to completion
  • Forward any mail to the correct internal team within Consultus
  • Log activities on a weekly and monthly basis to measure workload
• Payment Files
  • Compile all weekly payment files within correct timeframes and send out to the client all payment packs
  • Update the client’s master payment files to be able to track when each payment files were sent
• Disconnection Notices
  • Collate all supplier’s disconnection notices and ensure they are managed efficiently
  • Liaise with the supplier and the client to confirm payment status
  • Log all disconnection notice on the disconnection tracker
• Reporting
  • Assist team members with any regular reports that require completing

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