Bureau Support Analyst
Responsible for the administration and analyst functions for our Bureau clients within the Bureau Services Team, with a focus on day to day delivery of client focused tasks and assisting the designated Consultant/Bureau Manager with their duties.
Common Tasks
- Review client estates regularly for accuracy – check for any additions/deletions
- Maintain and update internal systems with accurate details and data, and maintain accuracy at all time times
- Assist or complete standard and enhanced reporting (Cost Consumption/Site lists/Invoice and payment queries etc.)
- Produce weekly Payment Files
- Chase suppliers for any missing or delayed invoices
- Issue any client reports in accordance with their SLA’s
- Deal with additions, closures and deletions (change of tenancies) on a regular basis
- Manage any internal, client, supplier and third-party queries through to completion
- Ensure clients Letter of Authority (LOA) are valid and up to date
- Fully manage the client’s mailbox with an organised completion structure
- Assist in the review of clients billing charges and produce reports for any inaccurate billed charges
- Assist with recommendations to be put forward to the client
- Update any additional strategic internal or external reports
- Assist in producing key deliverable reports
- Manage disconnection notices
- Maintain and update Bureau Services Team files and management reporting
Measurable KPI’s
- Query Management
- All internal, client, supplier and third parties queries are fully resolved within agreed timescales
- Update and fully manage the query log
- Produce monthly query log reports
- Portfolio Accuracy
- Ensure any site additions, closures and deletions are actioned within the agreed timescales
- Produce monthly portfolio log
- Mailbox Management
- Ensure all emails and post mail is manage through to completion
- Forward any mail to the correct internal team within Consultus
- Log activities on a weekly and monthly basis to measure workload
- Payment Files
- Compile all weekly payment files within correct timeframes and send out to the client all payment packs
- Update the client’s master payment files to be able to track when each payment files were sent
- Disconnection Notices
- Collate all supplier’s disconnection notices and ensure they are managed efficiently
- Liaise with the supplier and the client to confirm payment status
- Log all disconnection notice on the disconnection tracker
- Reporting
- Assist team members with any regular reports that require completing
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