Bureau Team Leader

Bureau Team Leader

Role Overview

This position is responsible for delivery of the department’s objectives and management of the Team Leaders of the services within it.  The role includes the management for services: –

  • Paycheck; Historic Invoice Auditing and Cost Avoidance
  • Invoice validation: query resolution, site updates to the database, ensuring suppliers invoice our clients for the correct sites and apply the correct rates and reasonable consumption levels
  • Bureau Service; pre-payment Bill Validation, Remittance & Supplier management, Enhanced Reporting and Management information
  • Invoice Entry; Entry of E-bills, pdf, paper bills and workload management
  • Bill Pay, payment of supplier bills on the behalf of the client
  • Inform Reporting, cost, consumption and performance reporting and web portal data

You’ll be responsible for ensuring that processes are refined and adhered to, ensuring effective and timely communication to the Consultant and Customer Service Team.  This position will participate in the formulation and delivery of the company’s Key Services.

Common Tasks

  • Managing the Bureau Services team and members within it
  • Monitoring performance against agreed standards and instigating continuous improvement.
  • Training and Development of team members and other colleagues
  • Holding Regular team 1-2-1’s, quarterly appraisal and monthly performance meetings
  • Representing the Team in client, supplier or management meetings or calls
  • Delivery of new related products or projects
  • Ensuring billed rates, metering charges, transportation charges and other charges are validated, and the database updated as required
  • Updating and issuing of clients’ reports within strict deadlines – SLA’s/KPI’s adhered to
  • Tracking/Monitoring the team members are adhering to SLA’s/KPI’s are met
  • Managing deadlines and ensuring communication of any deviations from agreed deadlines
  • Ensuring queries are raised with the supplier and followed up until resolved, reporting back to the client once complete
  • Maintaining and developing supplier contacts
  • Ensuring client mailboxes are monitored and kept up to date
  • Ensure internal systems are always maintained and up to date
  • Accurately updating the customer’s energy usage data on a monthly basis and ensuring profiles are updated per supplier information
  • Ensuring Validate procedures are adhered to and refined
  • Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers
  • Supporting the wider team by performing other duties that may be requested and agreed or advised by the Line Manager from time to time

Measurable KPI’s

  • Accuracy of validating billed data
  • Mailboxes – clients responded to within 48 hours
  • Timely production and update of reports
  • Timely resolution of queries
  • Revenue Generation from identified client savings
  • Timely and accurate updating of company systems
  • Quality of interface with team members, other team members and suppliers
  • Application of the Core Values
  • Adherence to team processes

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