Facilities & IT Assistant

To assist in all aspects relating to the care and maintenance of computing, audio, visual, photocopying, office stationery/facilities and telephone equipment across the Consultus Group.

Common Tasks

• To provide first line helpdesk support to all levels of staff for hardware, software, audio-visual, photocopiers and telephone equipment
• To provide support to visitors for gaining access to power, A/V services and internet connectivity
• To assist with day to day tasks including purchase and collection of corporate hospitality needs (lunches, grocery shopping for example)
• To assist with the purchase, setting up, maintenance and repair of computer systems, audio-visual equipment, computer-linked equipment and computer-related equipment
• To assist with all office stationery and facilities requirements, sourcing from supplier(s) depending on requirements of the Group and distributing to required user/department
• To maintain satisfactory standards of safety and security in relation to server rooms, communications cabinets and equipment
• To assist the Group Facilities and IT Manager when required, providing cover when the F&IT Manager is offsite
• To carry out networking tasks, user account administration, printing and server checks
• Attend any of the Consultus International Group locations on a support/project basis when required

Measurable KPI’s

• Satisfactory feedback from helpdesk software, reviewed on a quarterly basis
• Timely response and turnaround to helpdesk queries
• Accuracy of support given to the business
• Quality of interface with other Consultus team members and suppliers
• Application of the Core Values
• Adherence to team processes

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