IT Systems Technician

Role Overview

To assist in all aspects relating to the care and maintenance of computing (IT), security, audio, visual, photocopying, and telephone communication equipment across the Consultus Group. Interaction with internal stakeholders at all levels of the business to meet and exceed their needs and expectations to achieve high levels of customer service and issue resolution.

Common Tasks

• To provide first line helpdesk support (triage) to all levels of staff for hardware, software, audio-visual, photocopiers/printers and telephone equipment
• To provide support to visitors for gaining access to power, A/V services and internet connectivity
• To assist with the purchase, setting up, maintenance and repair of computer systems, audio-visual equipment, computer-linked equipment and computer-related equipment
• To maintain satisfactory standards of safety and security in relation to server rooms, communications cabinets and equipment
• To assist the Group Infrastructure and IT Manager when required, providing advanced cover when the I&IT Manager is offsite
• To carry out networking tasks, user account administration, intranet administration, printing and server checks
• To develop knowledge and understanding of current and future group infrastructure and engage in shaping the IT trajectory.
• Attend any of the Consultus International Group locations on a support/project basis when required

Measurable KPI’s

• Satisfactory feedback from helpdesk software, reviewed on a quarterly basis
• Timely response and turnaround to helpdesk queries
• Accuracy of support given to the business
• Quality of interface with other Consultus team members and suppliers
• Application of the Core Values
• Adherence to team processes

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