Mobilisation Manager

Interesting opportunity to manage mobilisation of new I&C clients

Mobilisation Manager

Manage the mobilisation process of new Industrial & Commercial clients, ensuring all key milestones are achieved on time and that new clients receive a world class on-boarding experience.

Common Tasks

  • Oversee the whole on-boarding process of services for new clients, taking responsibility for the first 90 days of the client experience (or the term deemed suitable)
  • Work closely with the sales team during the final stages of sales pursuits where require attend prospect meetings
  • Develop, manage and accurately forecast mobilisation plans for new clients
  • Obtain suitable client information and data to achieve an accurate mobilisation
  • Provide mobilisation status updates to stakeholders through regular and clear communication
  • Guide clients through their first utility tenders and initial key service requirements
  • Hold consultative discussions to identify what is important to each client
  • Engage with all client stakeholders to understand the requirements of each person and department
  • Take the strategic lead with client’s utility requirements, providing consultancy guidance so that clients can seek and take advantage of the best opportunities available to them within the utilities arena and protect them from risks the market may present
  • Lead/coordinate/plan the strategic direction/advice for clients (working with cross departmental service delivery teams where applicable)
  • Chair mobilisation meetings internal and external
  • Oversee the whole “client experience” ensuring appropriate delivery of all services sold
  • Deliver risk management and market intel advice
  • Contract and strategy recommendation delivery and sign off
  • Independently manage queries associated to clients within mobilisation
  • Ensure strategic internal reports are updated
  • Maintain and update business systems so they are up to date at all times
  • Provide assistance in tasks related to clients within the wider team portfolio when required
  • Work closely with the customer services team to ensure operational requirements and standards are met
  • Ensure clients having an understanding of all services available to them
  • Arrange handover of clients to the designated Consultant at the appropriate time

Measurable KPI’s

  • Query Management – initial response to acknowledge query in writing, within 24 hours. (This is an email to confirm we have received the query and an update outlining initial review of issues and actions that need to be taken
  • To hold mobilisation meetings both internally and with clients as appropriate and in line with agreed mobilisation plan
  • To ensure a valid SLA is in place for all clients where applicable, to include fee’s for all services undertaken
  • Ensure client SLA’s are met
  • Ensure all client utility contract tenders are booked in for pricing with a suitable lead time in advance of the renewal date
  • Obtain customer testimonials
  • To ensure all clients have a risk management strategy in place, where applicable. This can either a formal Risk Policy via our Risk Management Team, or a managed approach using agreed risk limits within the reporting. Strategy to be review annually as a minimum
  • To ensure smooth transition of client management to the designated Consultant
  • Provide internal mobilisation statistics to the wider business

« Return to Careers

Apply for this job