Senior Customer Services Executive

More than a customer-first mindset, it’s a different way of thinking

Senior Customer Services Executive

 

Not just Customer Service

Our Customer Services team is our face and we’re proud of how they represent us. Lauded for a ‘world-class’ service, we have one of the highest client retention rates in the industry and have been voted ‘Most Trusted Consultancy’ for 2 years running.

Why are we different? It’s more than a customer-first mindset, it’s a different way of thinking. We think outside the box and work together to deliver solutions for our customers. Everyone in the Consultus family is important and your opinion matters!

The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey. Our Senior Customer Service Executives are:

  • Able to lead by example – you will eventually help to train new starters
  • Experienced in customer service with a customer focus
  • Relationship builders with personality – we want to see the real you!
  • Computer literate (MS Office/365) with a focus on attention to detail
  • Good communicators, particularly over the phone

 

We are invested in you!

We want to build a team for the future, not just today. That’s why we’re committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve.

There is no better place to kickstart your career than our Customer Services team. We have developed a clear progression pathway, so forget that invisible ceiling! Whether you’re a future manager or are happy as you are, we are here for you.

We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you! In addition, you’ll receive:

  • Training and development, to help you become the best.
  • External ‘Employee Assistance Programme’ and continuous initiatives, to support mental and physical wellbeing.
  • Flexible Working Scheme, to ensure a comfortable work-life balance
  • Hybrid home and office working from our modern offices in Leicester, because you can!

 

Become an expert with us

We will provide you with a great understanding of the energy industry. After initial training, you will as part of your role:

  • Maintain relationships with relevant clients, internal stakeholders, and suppliers
  • Submit tender requests and providing recommendations to the client (flex/fixed contracts)
  • Review client estates quarterly for accuracy – check for additions and deletions
  • Update monthly strategic internal reports
  • Assist in the review of client metering contracts and update systems accordingly
  • Assist in the management of complex queries associated to your specific portfolio as well as providing cover for fellow team members when absent – we have a supportive culture
  • Drive company revenues and identify new business opportunities
  • Where required work independently to resolve queries and liaise with clients
  • Assist in resolution of objections and rejections
  • Phone clients and participate in client meetings
  • Delegate where required
  • Deliver the training to new starters

 

Committed to inclusion and diversity

The Consultus International Group is an organisation represented by individuals from all backgrounds. We are proud to continue building a team which embraces inclusion, so encourage suitable applications from a diverse array of talent.

« Return to Careers

Apply for this job